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FAQs

Welcome to the FAQ page for Bait Master Fishing and Tackle, your go-to fishing shop in Bli Bli on the Sunshine Coast. We're here to answer all your questions about our fishing gear, shipping policies, returns, and more. Whether you're a seasoned angler or a beginner, you'll find useful information to enhance your fishing adventures.

Find out more about our wide range of fishing equipment, our experienced team, domestic and international shipping, our return policy, and how to contact us. We're committed to providing the best service and products for all fishing enthusiasts, and we want to make your shopping experience as convenient and enjoyable as possible.

If you're looking for a local fishing shop in Bli Bli, we're conveniently located on the Maroochy River. We stock everything from fishing rods and reels to bait and tackle. If you have any questions that aren't covered here, don't hesitate to reach out to us directly.

Remember, when it comes to fishing on the Sunshine Coast, we're more than just a store - we're your gateway to unique fishing adventures.

General FAQs

  1. What is Bait Master Fishing and Tackle? Bait Master Fishing and Tackle is a local fishing shop in Bli Bli. It stocks a wide range of fishing equipment, from rods and reels to bait and tackle​

  2. Where is Bait Master Fishing and Tackle located? Bait Master Fishing and Tackle is conveniently located in Bli Bli on the Maroochy River​

  3. Who operates Bait Master Fishing and Tackle? Bait Master Fishing and Tackle is a family-owned business operated by husband and wife team, Trent and Corinne Aiken.

  4. What are the opening hours of Bait Master Fishing and Tackle? The store is closed on Mondays, open from 9am to 4pm on Tuesdays and Wednesdays, 9am to 5pm on Thursdays and Fridays, and 8am to 2pm on Saturdays and Sundays​.

  5. How can I contact Bait Master Fishing and Tackle? You can contact Bait Master Fishing and Tackle at 07 5345 9824 or email at info@baitmasterfishing.com.au. The physical address is Shop 4 311 David Low Way, Bli Bli QLD 4560​.

  6. Do Bait Master Fishing and Tackle offer gift cards? Yes, Bait Master Fishing and Tackle offers gift cards​

Shipping FAQs

  1. When are orders processed at Bait Master Fishing and Tackle? Orders received before 12 noon on weekdays are processed on the same day. Orders received on weekends or public holidays are processed on the following business day.

  2. How are orders shipped at Bait Master Fishing and Tackle? Most orders are sent via Australia Post. Customers receive a notification when their order has shipped.

  3. What are the domestic shipping rates at Bait Master Fishing and Tackle? Standard shipping costs $9.95 AUD, express shipping costs $14.95 AUD, and rod shipping is $25 AUD. Shipping is free on orders over $80, excluding rods and bulky items. For one piece rods and bulky items, customers should contact Bait Master Fishing and Tackle for a shipping quote.

  4. What is the policy for in-store pickup at Bait Master Fishing and Tackle? Customers can skip the shipping fees with free local pickup at the Bli Bli store. After placing an order and selecting local pickup at checkout, the order will be prepared and ready for pick up within 24 hours. The in-store pickup hours are from 10am to 4pm from Tuesday to Sunday.

  5. Does Bait Master Fishing and Tackle offer international shipping? Yes, Bait Master Fishing and Tackle offers international shipping to countries including New Zealand, Asia, USA & Canada, UK & Ireland, Pacific Islands, and Europe. Shipping charges are calculated and displayed at checkout.

  6. How can I check the status of my order at Bait Master Fishing and Tackle? When your order has shipped, you will receive an email notification from Bait Master Fishing and Tackle which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

  7. What should I do if I haven’t received my order within 14 days of receiving my shipping confirmation email? If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact Bait Master Fishing and Tackle at info@baitmasterfishing.com.au with your name and order number. They will look into it for you.

  8. Is Bait Master Fishing and Tackle responsible for delays due to Australia Post delivery issues? Bait Master Fishing and Tackle is not responsible for delays due to Australia Post delivery issues. They thank their customers for their patience in the event of any delays.

Returns FAQs

  1. What is Bait Master Fishing and Tackle's return policy? Bait Master Fishing and Tackle has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  2. What conditions must be met for an item to be eligible for a return at Bait Master Fishing and Tackle? To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  3. How can I start a return at Bait Master Fishing and Tackle? To start a return, you can contact Bait Master Fishing and Tackle at info@baitmasterfishing.com.au. If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package.

  4. What should I do if my item is defective, damaged, or if I receive the wrong item? If the item is defective, damaged, or if you receive the wrong item, you should contact Bait Master Fishing and Tackle immediately so that they can evaluate the issue and make it right.

  5. How do exchanges work at Bait Master Fishing and Tackle? The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  6. How are refunds processed at Bait Master Fishing and Tackle? Once Bait Master Fishing and Tackle has received and inspected your return, they will notify you about whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.